Last updated: 8 January 2026
This privacy policy explains how Consultancy Researchers (“we”, “us”, “our”) collects, uses, stores and shares personal data when you use our website and when you contact us or request a quote.
1. Who we are (data controller)
ConsultancyResearchers.com is a website belonging to Business Bliss Consultants FZE, which acts as the Controller of your personal data.
Contact details
- Email: support@consultancyresearchers.com
- Head office address: Creative Tower, Fujairah, PO Box 4422, UAE
- Our head office is in Dubai and our customer team are UK-based.
2. What data we collect
We may collect and process:
Identity and contact data
- Name, job title, company name
- Email address, phone number
- Billing/contact details you provide (NB we do not see or store your credit card number)
Project and enquiry data
- Details you submit via forms (project requirements, timelines, budgets, brief documents)
- Communications with us (emails, call notes)
Website and technical data
- IP address, device and browser details, pages viewed, and similar usage data (typically via cookies/analytics if enabled)
Payment data
- We do not intend to store full card details ourselves; payments are usually handled by our payment provider. We may store payment references and invoices.
3. How we use your data (purposes)
We use personal data to:
- respond to enquiries and provide quotes
- deliver research services and manage projects
- administer accounts, billing and payments
- provide customer support and communicate about your project
- improve our website and services (analytics and performance)
- comply with legal obligations and protect our rights (e.g. fraud prevention, record-keeping)
4. Lawful bases for processing
We rely on one or more of the following lawful bases:
- Contract: where processing is necessary to provide services or take steps at your request before entering a contract.
- Legitimate interests: to run and improve our business, communicate with clients, prevent fraud, and secure our systems (balanced against your rights).
- Legal obligation: where we must comply with applicable laws (e.g. accounting/tax).
- Consent: where required (e.g. certain cookies/marketing). You can withdraw consent at any time.
5. Marketing
If we send marketing emails, we will do so in line with applicable law (e.g. PECR in the UK) and you can opt out at any time using the unsubscribe link or by emailing us.
6. Who we share data with (processors and third parties)
We may share personal data with trusted service providers that help us operate, such as:
- website hosting and IT support providers
- email and communications tools
- CRM and project management tools
- payment processors (where applicable)
- professional advisers (legal/accounting) where necessary
- researchers and subcontractors working on your project
We require processors to protect your data and only use it on our instructions.
7. International transfers (Dubai, UK, and beyond)
Because our head office is in the UAE and our team and suppliers may be located in different countries, your data may be transferred outside the UK and/or EEA.
Where UK/EEA data protection law applies, we use appropriate safeguards for international transfers, such as:
- UK international data transfer agreement (IDTA) and/or addendum to the EU standard contractual clauses (as appropriate)
- Contractual confidentiality and security requirements
- Limiting access to a need-to-know basis
8. How long we keep your data (retention)
We keep personal data only as long as necessary for the purposes described above, including legal, accounting, and reporting requirements. Typical retention periods may include:
- Enquiry records: up to 12–24 months after last contact
- Client/project records and deliverables: typically a minimum of 6 years after project completion (or longer if needed for legal reasons)
- Invoices and financial records: as required by applicable tax/accounting laws
You can ask for more detail about specific retention periods.
9. Security
We use appropriate technical and organisational measures to protect personal data, such as access controls, secure storage, and confidentiality obligations. No online system is 100% secure, but we work to reduce risk appropriately.
10. Your rights
If UK GDPR/EU GDPR applies to you, you have rights including:
- access to your personal data
- rectification (correction)
- erasure (deletion) in certain circumstances
- restriction of processing
- data portability
- objection to processing (especially where based on legitimate interests)
- withdrawal of consent (where we rely on consent)
To exercise your rights, email support@consultancyresearchers.com. We may need to verify your identity before responding.
11. Complaints
If you are in the UK, you can complain to the Information Commissioner’s Office (ICO). If you are in the EEA, you can complain to your local supervisory authority. We’d appreciate the chance to deal with your concerns first, so please contact us in the first instance.
12. Cookies and analytics
We may use cookies and similar technologies to operate the website and understand usage. Where required by law, we will ask for your consent before setting non-essential cookies. You can control cookies through your browser settings (and any cookie banner/preferences tool we provide).
13. Children
Our services are not directed to children and we do not knowingly collect personal data from children.
14. Changes to this policy
We may update this policy from time to time. The “last updated” date at the top shows when it was most recently revised.