Terms of business

Our Agreement to Act as Agency, acting on authority of the Principal, with You (the “Customer”):

Consultancy Researchers acts as an agent for suitably qualified researchers to sell professional research and consultancy services to business customers.

The Customer engages Consultancy Researchers (the “Agency”) to locate an researcher (the “Principal”) in order to carry out research and/or consultancy services (the “Work”) for the Customer during the term of the agreement in accordance with these provisions.

“BUSINESS BLISS CONSULTANTS FZE” of Creative Tower, Fujairah, PO Box 4422, UAE maintains the www.consultancyresearchers.com website (“Site”).

1. The Principal authorises the Agency to process various actions under this agreement on their behalf.
2. The Agency is entitled to refuse any order at their discretion and in such cases will refund any payment made by the Customer in respect of that order.
3. The prices and delivery times quoted on the Agency’s website are illustrative. If an alternative price and/or delivery time offered to the Customer is unacceptable, the Agency will refund any payment made by the Customer in respect of that order.
4. In the event that the Customer is not satisfied that the Work meets the quality standard they have ordered, the Customer will have the remedies available to them as set out in this agreement.
5. The Agency will act as an intermediary between the Customer and the Principal and will arrange direct contact where requested and agreed by the Customer and the Principal.
6. Term of Appointment
   1. The appointment agreement between the Customer and the Agency (collectively the “Parties”) shall commence once the Agency have received payment for the order and allocated the order to the Principal (“the Commencement Date”).
   2. The Agreement will continue between the Parties until the time period allowed for amendments has expired, notwithstanding the subsisting clauses stated below, unless terminated sooner by either party in accordance with these provisions.
   3. The following clauses will succeed following termination of the agreement between the Parties: Personal Information and Data Protection, Amendments to Completed Orders, Copyright, Refunds and Promises.
7. Agency Services
   1. In order to provide research and/or consultancy services to fulfil the Customer’s Order, the Agency will allocate a suitably qualified researcher (or team of researchers) which it deems to hold appropriate levels of qualification and experience to undertake the Customer’s Order.
   2. The Agency undertakes to exercise all reasonable skill and judgement in allocating a suitable researcher, having regard to the available researchers’ qualifications, experience and quality record with us, and to any available information the Agency has about the Customer’s project, sector and requirements.
   3. Once the Agency has allocated an order to the Expert, the Customer acknowledges that the Order is binding and cannot be cancelled.
   4. If the Agency has accepted a deposit from the Customer, the Customer agrees that the balance outstanding will be paid to the Agency at least 24 hours prior to the date on which their Order is due. If the full balance outstanding is not paid to the Agency in accordance with this term, a delay in the delivery of the Customer’s Work may result.
8. Co-operation
   1. The Customer will give the Agency clear briefings and ensure that all the facts given about the Order are accurate.
   2. The Agency will co-operate fully with the Customer and use reasonable care and skill to make the Order provided as successful as is to be expected from a competent research agency. The Customer will help the Agency do this by making available to the Agency all relevant information at the beginning of the transaction and co-operating with the Agency throughout the transaction should the Principal require any further information or guidance.
   3. The Customer acknowledges that failure to provide information requested by the Principal or the Agency may delay delivery of the Work. In such cases, the due date will be adjusted accordingly.
   4. The Customer acknowledges and agrees that, when placing an Order, they are responsible for selecting an appropriate scope (for example deliverable length, number of pages, depth of analysis, or allocated time) to meet their requirements. The Agency and Principal are not responsible where the Customer’s chosen scope is insufficient to meet the Customer’s requirements.
   5. Where the scope selected by the Customer is deemed inadequate for the Customer’s stated requirements, the Customer acknowledges that responsibility for selecting the scope rests with the Customer.
9. Approvals and Authority
   1. Where the Principal or the Agency requires confirmation of any particular detail they will contact the Customer using the email address or telephone number provided by the Customer.
   2. The Customer acknowledges that the Agency may accept instructions received using these modes of contact and may reasonably assume that those instructions are generated from the Customer.
   3. See also Changes to Work in Progress below regarding Approvals and Authority.
10. Personal Information and Data Protection
    1. The Agency undertakes to collect, hold and use all data provided by the Customer and the Principal in accordance with obligations under the Data Protection Act 2018 and the General Data Protection Regulation (Reg EU 2016/679) (“GDPR”).
    2. The Agency is the data controller for the purposes of GDPR in relation to any data shared between the Customer and Principal and the Agency assumes all responsibilities and obligations related with the role of data controller.
    3. The Principal is a data processor for the purposes of GDPR in relation to any Customer data shared with them and assumes all responsibilities and obligations related to the role of a data processor.
    4. Personal data is obtained, held and processed for the purposes of processing payments, processing Orders at all stages and communications that are opted into.
    5. The Agency operates a privacy policy which is available on the Agency’s websites and a copy can be provided on request.
11. Changes to Work in Progress
    1. The Customer may request changes to their Order specification after the Order has been assigned to a researcher, but all changes are subject to agreement with the Principal. Requests for changes to the Order specification are not confirmed unless and until they have been agreed in writing by the Principal (and, where the Agency is involved, confirmed to the Agency).
    2. The Customer may provide the Principal with additional supporting information shortly after the Commencement Date, provided that this does not add to or conflict with the details contained in the original Order specification.
    3. If the Customer provides additional information or instructions after an Order has been allocated to the Principal and this adds to, conflicts with, or varies the original Order specification, the Principal may request an additional fee to cover any extra time required to adapt to the revised specification. Any additional fees will be negotiated by the Agency on behalf of the Principal, and the Customer may choose whether to proceed with the change at the revised cost.
    4. Where the Customer communicates directly with the Principal (including by telephone/video call) to give additional or amended instructions, the Customer is strongly advised to confirm those instructions in writing to both the Principal and the Agency so that there is a clear written record. The Customer acknowledges that, unless and until such instructions are confirmed in writing, the Agency and/or the Principal may be unable to verify the content of the request and will not be responsible for any misunderstanding, omission, delay, or dispute arising from any alleged verbal instructions.
    5. In instances where a change in Order specification takes place during the progress of an Order, the delivery date may be changed (acting reasonably) by the Agency on behalf of the Principal and/or by the Principal, to reflect the revised scope. The Customer understands that changes may result in delay and agrees that the Principal and/or Agency will not be held responsible for delays arising from changes requested by the Customer.
12. Amendments to Completed Orders
    1. The Agency agrees that if the Customer believes that their completed Work does not meet the Order specification and/or the promises of the Principal as set out on the Agency website, the Customer may request amendments to the Work within 7 days of the delivery date, or longer if they have specifically paid to extend the amendments period. Such amendments will be made free of charge to the Customer.
    2. The Customer is permitted to make one request, via the Customer Control Panel, containing all details of the required amendments. This will be sent to the Principal for comment.
    3. The Agency will not action feedback generated by artificial intelligence (AI) tools, due to potential manipulation, incomplete context and the generalised nature of AI consultancys. The Agency requires that any requests for revisions are written in the Customer’s own words, and giving the Agency specific, actionable points directly related to their original requirements which can be passed on to the Principal.
    4. If the Principal does not agree with the Customer’s request, they will be given the opportunity to comment on it. In the event that agreement cannot be reached between Principal and Customer regarding the amendments, the Agency will assess the dispute and their decision will be final. They may, at their discretion, refer the matter to a different researcher for consultancy, in which case the decision of that researcher will be binding on both parties.
    5. If the Principal fails to comply fully with the Customer’s reasonable request for amendments, the Customer is permitted to request again that the Work is amended until the request has been fully dealt with.
    6. If the request to amend the Work falls outside of the time allowed for amendments, or if the Customer asks for amendments that do not relate to their original Order specification, the Principal at their discretion may offer a quote for the completion of the changes or additional work, and the Customer may choose whether or not to accept this. The Customer acknowledges that they may be required to make payment for such changes prior to the additional work being commenced.
13. Fees
    1. The Agency’s commission charges for their services, the Principal’s charges for their services and charges for VAT are shown as an aggregate amount on the Agency’s website.
    2. If the Customer should require their Work to be amended in such a way that is inconsistent with their original Order specification, such amendments will be put to the Principal, who may set their own rate for completing them and the Agency’s fee will then be calculated proportionate to that fee.
14. Value Added Tax
    1. VAT is included in the prices quoted by the Agency, where appropriate, at the rate prevailing from time to time.
15. Terms of Payment
    1. Unless payment is taken at the time of placing an order, once the Agency has found a suitably qualified and experienced researcher to undertake the Customer’s order, they will contact the Customer by email to take payment.
    2. If, at their discretion, the Agency accepts a deposit rather than the full value of the Order, the Customer acknowledges that the full balance will remain outstanding at all times and will be paid to the Agency before the delivery date for the Work.
    3. The Customer agrees that once an Order is paid for then the researcher allocated by the Agency begins work on that Order, and that the Order may not be cancelled or refunded. Until payment or a deposit has been made and the Order has been allocated to an researcher, the Customer may choose to continue with the Order or to cancel the Order at any time.
    4. The Customer agrees to be bound by the Agency’s refund policies and acknowledges that due to the highly specialised and individual nature of the services that full refunds will only be given in the circumstances outlined in these terms, or other circumstances that occur, in which event any refund or discount is given at the discretion of the Agency.
    5. Visa or MasterCard debit and credit cards in USD, AED, & GBP will be accepted for payment
    6. We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE
    7. Cardholder must retain a copy of transaction records and www.consultancyresearchers.com policies and rules
    8. The user is responsible for maintaining the confidentiality of their account
    9. Once the payment is made, the confirmation notice will be sent to the Customer via email within 24 hours of receipt of payment.
    10. These terms must be read subject to the ‘Payment Up Front’ terms (Section 12 of this Agreement).
    11. The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency.
16. Payment Up Front
    1. The Customer may be invited to pay for their order in advance of the Agency formally securing an researcher to complete the Work.
    2. The Customer acknowledges that where payment has been made in advance of securing an researcher, the Agency cannot guarantee that they will secure a suitable available researcher to complete the Work.
    3. In the event that the Customer makes a payment in advance and the Agency cannot secure an researcher to complete the Work, the Agency will offer the Customer a full refund of the payment made in advance.
17. Copyright and Fair Usage
    1. Ownership. Subject to full payment of all fees due, the Customer obtains all right, title and interest (including copyright) in the final deliverables supplied under an Order (“Work”), unless the Order specification expressly states otherwise.
    2. Background materials. Any pre-existing materials, methodologies, templates, tools, know-how, or third-party materials used in producing the Work (“Background IP”) remain the property of the relevant owner. To the extent any Background IP is incorporated into the Work, the Customer is granted a non-exclusive, worldwide, perpetual licence to use that Background IP as part of the Work for the Customer’s internal business purposes (and any other purposes expressly set out in the Order specification).
    3. Third-party rights. The Customer acknowledges that some Work may reference or include third-party materials (for example data sets, published sources, charts, software outputs, or licensed content). The Customer is responsible for ensuring it has the necessary rights and licences for any onward use, publication, or distribution beyond what is permitted by law or the relevant licence terms.
    4. Quality and instructions. If the Work is alleged to be below the quality standard ordered, but this is materially due to the Customer’s instructions being incomplete, ambiguous, inconsistent, or changed during the project, then no refund is due and any remedial work will be treated as a change to the Order specification and may incur additional fees.
    5. Acceptable use and compliance. The Customer must not use the Work in a way that is unlawful, misleading, defamatory, or infringes any third-party rights, and must not use the Work to breach any confidentiality, regulatory, or contractual obligations.
    6. Ghost writing. The Customer may request that the Work is prepared on a ghost written basis and/or in a form suitable for publication (including journal-style formatting, drafting for submission, or responding to reviewer comments). Where such requirements are requested, they must be clearly stated in the original Order specification or confirmed as a change in writing. The Customer acknowledges that ghost writing and/or publication-related requirements may involve additional work and, where applicable, the Principal may quote an additional fee and/or revised timescales before proceeding. The Principal is not obliged to undertake any ghost writing or publication-related work unless and until the revised scope, fees and delivery timetable have been agreed in writing.
    7. Refusal of service. The Customer acknowledges that the Agency, its employees and the researchers do not support or condone infringement, misrepresentation, or unlawful use of third-party materials. The Agency reserves the right to refuse to facilitate services where it reasonably suspects misuse or breach of these terms, and bears no liability for refusing to facilitate or process further work in such circumstances.
    8. Confidentiality and resale/publication. The Customer may publish, share, or redistribute the Work as part of its business use, provided that doing so does not breach third-party rights or confidentiality obligations.
    9. Indemnity. The Customer warrants that it will use the Work only for lawful purposes in all jurisdictions relevant to its use. The Customer agrees to indemnify the Agency against all liabilities, claims, losses, damages, costs and expenses arising from the Customer’s misuse of the Work or breach of this section.
18. Outcomes and suitability
    1. The Customer agrees that any quality standard or specification ordered is not a guarantee of any particular commercial outcome, regulatory acceptance, or business result. The Customer remains responsible for decisions made and actions taken based on the Work.
19. Refunds
    1. The Agency is authorised by the Principal to investigate, process and adjudicate refund requests under this agreement.
    2. The Agency undertakes to process such requests in compliance with applicable law and contractual principles, and undertakes to reach a fair resolution in all circumstances, taking into account fairness to both the Customer and the Principal.
    3. Refunds will be done only through the original mode of payment and will be processed within 10 to 45 days, depending on the issuing bank of the credit card. Please allow for up to 45 days for the refund transfer to be completed. If the Customer deposited the fee directly into the Agency’s bank account, the Agency will offer the Customer a choice of refund via bank transfer or credit towards a future order. All refunds are made at the discretion of the Agency.
20. Delivery
    1. The Agency will use reasonable efforts to facilitate delivery of the Work by the agreed due date stated in the Order or otherwise agreed in writing. Dates are estimates unless expressly agreed as fixed in writing.
    2. Where delivery is delayed due to the Customer (including late payment, changes to instructions, or late provision of information), the due date will be adjusted accordingly.
    3. Where delivery is delayed for reasons outside the Agency’s reasonable control (including third-party service issues), the Agency will work with the Principal and the Customer to agree a revised timetable. Unless agreed otherwise in writing, there is no automatic right to a refund for late delivery.
21. Use of sources and intellectual property
    1. The Work may reference third-party sources, data, or materials. The Customer is responsible for reviewing the Work and ensuring it is suitable for the Customer’s intended use, including compliance with any internal policies or regulatory requirements.
    2. If the Customer raises a credible concern that the Work materially breaches the agreed Order specification, the Customer should request amendments in accordance with ‘Amendments to Completed Work’.
22. Quality and acceptance
    1. The Customer acknowledges that the Work is bespoke and that professional judgement is involved. The Principal’s obligation is to provide Work that meets the agreed Order specification.
    2. The Customer’s remedies for quality concerns are limited to requesting amendments under ‘Amendments to Completed Work’ and, where appropriate, any refund decision made under ‘Refunds’ above.
    3. If the Work is determined to be below the quality standard ordered, but the reason for this is that the Customer made requests in their Order specification that were open to interpretation or ambiguity, then no refund is due.
    4. If the Work is determined to be below the quality standard ordered, but the reason for this is that the Customer’s instructions were incomplete, ambiguous, or changed during the project, then no refund is due.
    5. In all cases, the Agency’s decision is final but the Agency will provide the Customer with sufficiently detailed information as to how it reached its decision, including, if applicable, a copy of any researcher’s report that has been commissioned.
23. General
    1. United Arab Emirates is our country of domicile and any purchase, dispute or claim arising out of or in connection with this website or these Terms and Conditions shall be governed and construed in accordance with the laws of the United Arab Emirates. All disputes shall be subject to the exclusive jurisdiction of the courts of the U.A.E.
    2. Customers using the website who are minor/under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
    3. The Agency’s hours of opening are 9am – 6pm Monday to Friday and 10am – 6pm Saturday. The Agency is not open on Non-Working Days, as defined in 16.1. The Agency may also from time to time declare normally Working Days as Non-Working Days by placing a notice on the service website. Any service or support offered on a Non-Working Day is entirely at the discretion of the Agency.
    4. Due to the popularity of the Agency’s services, telephone and email support requests cannot always be dealt with immediately, but the Agency pledges to make all reasonable endeavours to respond to the Customer’s requests expeditiously and to deal with urgent requests promptly.
    5. The Customer undertakes that any decision to rely on the research provided through the Agency to an extent that any delay in delivery may cause the Customer’s deadlines to be missed is done so at their own risk, and that the Agency, its employees and researchers shall not be liable for any aforesaid lateness in delivery, except for that provided for in these terms.
    6. The Customer agrees that all views expressed by the Agency, its employees and researchers about the use of its service are given as opinions only and do not constitute advice. Equally, the Customer accepts that all statements and views expressed by the Agency’s marketing agents and affiliates are not endorsed by the Agency and may not accurately reflect the policies and regulations of the Agency.
    7. The Customer undertakes to check their university guidelines and regulations before ordering and to fully satisfy themselves of their individual institute or universities rules, regulations and guidelines. The Customer acknowledges that any decision to use an researcher’s research services is made on their own initiative and agrees that the Agency, its employees and researchers are in no way to be held liable for any decision to use its services that may be in contrary or in breach of the Customer’s institution or university rules, regulations or guidelines.
    8. The Customer accepts that the Agency provides all services subject to availability and that the Work supplied is provided strictly as academic support and as such do not constitute professional advice.
    9. The Customer agrees that, whilst every effort is made to ensure that all Work is completely accurately and fully custom written, inaccuracies may from time to time occur and that the Agency, its employees and researchers will not be held responsible, bar free amendments as allowed by these terms and a discretionary discount, for such occurrences.
    10. The Agency reserves the right to refuse any order and/or to refuse to enter into an agreement with any Customer and all terms in this agreement are subject to this reservation.
    11. The Agency reserves the right, on behalf of the Principal, to refuse to continue with any order if it has reason to believe that the Customer intends to use the Work supplied by the Agency in contravention of these terms.
    12. Both parties agree that these terms and conditions are intended to be legally binding from the Commencement Date.
    13. These terms represent the entire terms that exist between the Principal/Agency and the Customer from the Commencement Date and supersede and replace any prior written or oral agreements, representations or understandings between them.
    14. The parties, in entering into an agreement for the location of an researcher to provide research services, confirm that they do not do so on the basis of any representation that is not expressly incorporated into these terms.
    15. For the purposes of the Contracts (Rights of Third Parties) Act 1999, the Parties do not intend to, and do not, give any person who is not a party to the agreement between the parties any right to enforce any of its provisions.
    16. If any provision of the Agreement between the Customer and the Agency is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from the agreement and rendered ineffective as far as possible without modifying the remaining provisions of the agreement, and shall not in any way affect any other circumstances of or the validity or enforcement of the agreement.
    17. All calls may be recorded for training and quality assurance purposes.
24. Promotional Email Campaigns
    1. From time to time, the Agency may send email communications about its services, updates, or promotions where permitted by law.
    2. Customers can manage marketing preferences at any time using the unsubscribe link in marketing emails.